Digital Market Act and Digital Service Act: When Regulation Catches up with Digital Markets

“The first ever traffic light that brought order in the streets […] was invented as a response to a major technological disruption: the invention of the cars. Now we have such an increase in the online traffic that we need to make rules that put order into chaos”. This is how Margrethe Vestager referred to … Continue reading Digital Market Act and Digital Service Act: When Regulation Catches up with Digital Markets

Hidden features: The Tools that Firms Use to Manipulate Consumers on Digital Platforms and Beyond

An article published by the New York Times 4 years ago showed how Uber used psychological manipulations to influence drivers' behaviour 1. To incentivize drivers to work longer hours, Uber takes advantage of people's obsession with "goal pursuit" by letting them know how close they are to hitting their earning goal when they try to … Continue reading Hidden features: The Tools that Firms Use to Manipulate Consumers on Digital Platforms and Beyond